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HelpDesk Pilot - Web Based Help desk and Support Ticket Software - Customer Support
   
Description :

 

HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Turn customer emails into tickets and each email id as a deparment. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to setup helpdesk pilot on your webserver. Yes, in a minute you would have moved to a more advance helpdesk management solution.



As an administrator you have 100% control over your helpdesk activity. With announcement and news feature keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration.

 
Total Hits : 75 | Category : Customer Support | Ratings : rating : 0
 
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From Wiki:

PHP is a widely used, general-purpose scripting language that was originally designed for web development to produce dynamic web pages. For this purpose PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document. As a general-purpose programming language, PHP code is processed by an interpreter application in command line mode performing desired operating system operations and producing program output on its standard output channel. It may also function as a graphical application. PHP is available as a processor for most modern web servers and as standalone interpreter on almost every operating system and computing platform. PHP was originally created by Rasmus Lerdorf in 1995[1] and has been in continuous development ever since. The main implementation of PHP is now produced by The PHP Group and serves as the de facto standard for PHP as there is no formal specification.[3] PHP is free software released under the PHP License, which is incompatible with the GNU General Public License (GPL) because of restrictions on the use of the term PHP.[4]