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SupportPRO Helpdesk - Customer Support
   
Description :

 

SupportPRO is a powerful help desk software with integrated knowledge base. It allows users to submit trouble tickets by email or web form, and email the creator of a trouble ticket when updating or closing out a trouble ticket.

The main features include:

*Email Piping: Create/Modify tickets based on customer emails automatically

*Feature-packed admin and staff section *Flexible Knowledgebase : Create unlimited categories and FAQ entries

*Downloads : Share with your clients common files such as manuals etc in the download section.

*Multiple skins to match your web design

*Announcements/ News : Let users/staff view important notifications in the News section *Ticket Submission : Submit tickets with allowed types of attachments

*Quick View Statistics : View ticket and staff statistics in a graphical manner

*Reminders *Private Messages : Send messages between the staff with the built-in internal messaging system

*Unlimited Companies

*unlimited Departments

 
Total Hits : 90 | Category : Customer Support | Ratings : rating : 0
 
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From Wiki:

PHP is a widely used, general-purpose scripting language that was originally designed for web development to produce dynamic web pages. For this purpose PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document. As a general-purpose programming language, PHP code is processed by an interpreter application in command line mode performing desired operating system operations and producing program output on its standard output channel. It may also function as a graphical application. PHP is available as a processor for most modern web servers and as standalone interpreter on almost every operating system and computing platform. PHP was originally created by Rasmus Lerdorf in 1995[1] and has been in continuous development ever since. The main implementation of PHP is now produced by The PHP Group and serves as the de facto standard for PHP as there is no formal specification.[3] PHP is free software released under the PHP License, which is incompatible with the GNU General Public License (GPL) because of restrictions on the use of the term PHP.[4]